Terms and Conditions (AGB)

Terms and Conditions (AGB)

Niko Hotel GmbH
Große Packhofstraße 21
30159 Hannover
Germany

Phone: +49 511 1699590
Email: info@nikohotel-hildesheim.de

1. Scope of Application

1.1. These Terms and Conditions govern all contracts for accommodation services concluded between Niko Hotel GmbH (“Hotel”, “we”, “us”) and guests (“Guest”, “you”), including the provision of hotel rooms, event areas, and all related services.
1.2. These Terms apply exclusively. Differing or supplementary terms of the Guest shall not apply unless expressly approved by the Hotel in writing.

2. Conclusion of Contract

2.1. The contract is formed when the Hotel accepts a booking request by written confirmation, email, through the online booking system, or via third-party platforms.
2.2. The contract applies only to the services explicitly confirmed.
2.3. Bookings for more than one person are considered group bookings; specific terms may apply.

3. Services, Prices, and Payment

3.1. The Hotel provides the room category booked by the Guest or an equivalent alternative room of the same or higher category.
3.2. Prices include statutory taxes and charges applicable at the time of booking. If taxes or charges change after the contract is concluded, the Hotel may adjust prices accordingly in accordance with German law.
3.3. Payment is due at the latest upon arrival unless other payment conditions were agreed.
3.4. We may request an advance payment or full prepayment for certain booking rates (e.g., non-refundable rates) or during peak periods, trade fairs, or special events.
3.5. Accepted payment methods include credit/debit card, Stripe online payment, and cash (subject to legal limitations).

4. Check-In and Check-Out

4.1. Rooms are available from 14:00 on the day of arrival.
4.2. Check-out must be completed by 12:00 on the day of departure.
4.3. Late check-out is subject to availability and additional charges. Check-out after 18:00 will be charged at the full daily rate.

5. Guest Responsibilities

5.1. The Guest must treat the room and hotel property with care.
5.2. Any damage caused by the Guest, accompanying persons, or third parties under the Guest’s responsibility must be compensated in full.
5.3. Smoking is strictly prohibited in all rooms. Violations result in a cleaning fee and possible compensation for fire alarm incidents.
5.4. Pets are only allowed with prior approval and may incur additional charges.

6. Cancellation and No-Show Policy

6.1. The applicable cancellation policy depends on the selected booking rate.

Flexible Rate

• Free cancellation up to 48 hours before arrival.

• Cancellations later than this or non-arrivals (“no-show”) will be charged 100% of the first night or according to the confirmed terms.

Non-Refundable Rate

• The full amount is charged immediately upon booking.

• No refunds for cancellation, modification, or no-show.

Group Bookings

• Separate cancellation deadlines and payment terms may apply.

6.2. Cancellations must be made in writing or via the booking system.

7. Rebooking / Modifications

7.1. Changes to reservations (dates, room category, number of guests) are subject to availability and may result in price adjustments.
7.2. Non-refundable bookings cannot be modified.

8. Hotel’s Right to Withdraw

The Hotel may withdraw from the contract in the following situations:

8.1. If the Guest fails to make a required prepayment.
8.2. If force majeure or other circumstances not attributable to the Hotel make performance impossible.
8.3. If rooms were booked with misleading or false information.
8.4. If the Hotel has justified reason to believe the booking endangers its operations, security, or reputation.
8.5. In such cases, the Guest is not entitled to compensation unless the Hotel acted intentionally or negligently.

9. Liability

9.1. The Hotel is liable for damages caused by intent or gross negligence. For ordinary negligence, liability applies only to breach of essential contractual duties.
9.2. Liability for personal injury remains unlimited pursuant to German law (BGB).
9.3. The Hotel’s liability for Guests’ belongings follows § 701 ff. BGB (up to 3,500 EUR unless the items were stored in the safe cabin).
9.4. The Hotel assumes no liability for items left in parked vehicles.
9.5. Internet access is provided subject to availability. The Hotel is not liable for interruptions, system failures, or misuse.

10. Use of Rooms

10.1. Rooms may only be used for accommodation purposes.
10.2. Subletting, commercial use, or hosting unauthorized guests is prohibited without written approval.
10.3. The Hotel reserves the right to enter the room for cleaning, maintenance, or emergencies.

11. House Rules

11.1. Guests must comply with hotel house rules regarding noise, safety, hygiene, and conduct.
11.2. Excessive noise or disturbance may result in eviction without refund.
11.3. Fire safety rules must be followed at all times.

12. Data Protection

12.1. Personal data is processed in compliance with the GDPR and German data protection laws.
12.2. Details are found in our Privacy Policy available on our website.
12.3. We process guest data for booking management, payment, legal obligations, and service quality.

13. Force Majeure

Neither party is liable for delays or non-performance caused by events beyond reasonable control, such as natural disasters, strikes, pandemics, power outages, or government restrictions.

14. Lost Property

Items left behind will be stored for six months. Shipping costs for returns are borne by the Guest.

15. Third-Party Booking Platforms

If you book through providers such as Booking.com or Expedia, the respective platform terms apply additionally.
In the event of discrepancies, these hotel terms take precedence.

16. Applicable Law and Jurisdiction

16.1. German law applies exclusively to all agreements.
16.2. For business customers, the place of jurisdiction is Hannover.
16.3. For consumers, the statutory place of jurisdiction applies.

17. Final Provisions

17.1. Amendments or supplements to the contract or these terms must be in writing.
17.2. If individual provisions become invalid, the remaining terms remain unaffected.
17.3. The currently valid version of the Terms & Conditions is published on our website.

Last updated: Dec. 2025